About Ombudsman Financial Services
Setting the standards for Professional Business Debt Recovery services in the EU
Setting the standards for Professional Business Debt Recovery services in the EU
Our Company
Ombudsman Financial Services was established in 2004 by our current Directors, based upon a wealth of direct experience gained within all aspects of the Debt Collection Industry. The sole purpose was to create and provide the EU’s leading Professional Debt Collection service .
By exercising a deep passion for what we do combined with a hard work ethic, we quickly managed to gain a reputation for delivering superb results. This has always been achieved at minimum cost to our clients.
Our Innovative Debt Collection practices along with continued investment in cutting edge technology has been the backbone of our success. We are regulated by the FCA and are proud of our achievements to date.
Our Company
Ombudsman Financial Services was established in 2004 by its current Directors, based upon a wealth of direct experience gained within all aspects of the Debt Collection Industry. The sole objective was to provide the EU’s leading Professional Debt Collection service .
By exercising a deep passion for what we do combined with a hard work ethic, we quickly managed to gain a reputation for delivering superb results in a cost effective manner, maximising results but minimising costs .
Our Innovative Debt Collection practices along with continued investment in cutting edge technology have always ensured we recover as much as possible and that continued development continues on a daily basis.
Our Vision
To be relentless in our quest to be the first choice for Business Debt Collection Services in the EU, by developing beneficial and lasting relationships with our clients.
We aim to continue this via a process of continuous improvement, development and pioneering strategies to maximise collections.
To constantly adapt, develop and evolve with modern times. Also, to seek new pragmatic ways to optimise our Debt Collection services.
Our Mission
To maintain ISO: 9001 and our commitment to quality.
To continue our endeavour to be the first choice for Business Debt Recovery in the EU
To empower our employees to achieve their individual goals, through investment in training and self development.
To maximise the recovery of all debts whilst remaining sensitive to any existing business relationships.
Our Values
We endeavour to provide a diligent, progressive and quality service to our clients. A principle based service to administer justice where appropriate.
We treat our clients with respect, honesty and integrity through hard work, perseverance and high levels of communication.
We actively encourage, motivate and develop our employees to exceed all levels of expectations through pioneering practices and continued investment.
The EU’s Leading Debt Recovery Solution
Our Head Office is based in West Lancashire in the North West of England. We also have Northern, Scottish, Midlands and London based Collections Offices to assist with our network of EU operations. We have a dedicated International Team for overseas Debt and have developed a network of trusted partners across the globe.
In 2012 we launched FM International, a specialised service to deal with high level and VIP Debt Recovery across the globe. This is primarily to cater for the prestige and wealth associated industries.
The next few years will see Ombudsman Financial Services grow even stronger with further development of our fast track collection methods, use of cutting edge technology and a strengthening of existing partnerships.
The EU’s Leading Debt Recovery Solution
Our Head Office in based in the North West of England, we have Northern, Scottish, Midlands and London based Collections Offices to assist with our network of EU operations. We have a dedicated International Team for overseas Debt and have developed a network of trusted partners across the globe so wherever the debt, we can recover.
In 2012 we launched FM International, a specialised service to deal with high level and VIP Debt Recovery across the globe for the prestige and wealth associated industries.
The next few years will see Ombudsman Financial Services grow even stronger with further development of our fast track collection methods, use of cutting edge technology and a strengthening of existing partnerships.
Our Accreditations
Our commitment to excellence in the Debt Recovery field has always been the basis for our success. We have held ISO:9001 accreditation in 2009 and the Investors in People award for a number of years. We also hold accreditation from the Credit Services Association with a 100% pass rate.
We are the only Debt Collection Agency accredited by the Financial Services College (Formerly the National Skills Academy) which provides a clear indication that our services are way above the levels of that of your ‘Average’ Debt Collection Agency.
Our Authorisations
Ombudsman Financial Services are duly regulated and authorised by the Financial Conduct Authority. We are also active long serving members of the Credit Services Association.
Our Associates
To support We are proud to work in partnership with some of the EU’s leading financial establishments. Our collaboration with these respective Industry leaders helps to support our own Award Winning services.
Collection Offices
Our strategically located Regional Collections Units are situated across the EU. It enables us to provide a truly Nationwide service.
Our in-house Overseas Collections Team are supported by a Global Network of Agents and Associates to ensure a Worldwide service.
Based in West Lancashire, our Head Office is centrally situated to provide the efficient debt collection services across the EU.
Our southern based Operations Office ensures we maximise collections in the city of London. Its location ensures we maximise our activities.
Our Birmingham Collections office assists with maximising debt collection activities across middle England and Wales.
Our Yorkshire based office helps with delivering Debt Collection Agency services in Leeds, Yorkshire and the North of England.
Ombudsman Financial Services’s Scottish Collections team are perfectly located to assist with Business Debt Recovery in Scotland.
Ombudsman Financial Services’s Cheshire office helps both businesses and private individuals in the local area recover money that is owed to them.
We provide a powerful solution for International Debt Collection via our In-House Overseas Team and Worldwide network of Agents & Partners
Based in Skelmersdale, Lancashire, our Head Office is ideally situated to provide the very best debt collection services to the whole of the EU.
Our London office and it’s team of debt collection experts help our clients in and around the City of London and provide the best debt collection services.
The Birmingham office provides debt collection agency solutions to Birmingham, the surrounding areas, and also the whole of the Midlands region.
Our Leeds Office is the leading Debt Collection Agency in the city, providing debt collection services to Yorkshire and the North East.
Ombudsman Financial Services’s Scotland team are the leading debt collection experts in Scotland. Helping with debt collections across the nation.
Ombudsman Financial Services’s Cheshire office helps both businesses and private individuals in the local area recover money that is owed to them.
We providing leading debt collection agency services internationally as well as from within the EU through our trusted network of debt collection experts.